Contact Us

We appreciate your interest in JfamStory - JSON Formatter & Validator. Whether you have a question, a suggestion, or just want to share feedback, we’d love to hear from you. As a privacy-focused and user-centric platform, we strive to make your experience smooth, functional, and secure.

Below you’ll find information on how to get in touch with us, as well as common reasons users reach out. We encourage you to contact us anytime — your feedback helps us improve and serve you better.

Email:
For all inquiries, please email us at:
haekzzang@naver.com

Common Reasons to Contact Us:

• Reporting bugs or technical issues
• Suggesting new features or improvements
• Seeking clarification about tool functionality
• Requesting collaboration or partnerships
• Asking questions about data privacy and security

Before You Contact Us:
Please take a moment to check our FAQ page. Many common questions about tool usage, security, formatting rules, and compatibility are answered there. If your question isn't addressed, feel free to send us a detailed email.

How We Handle Messages:
Every message is read by a member of our team. While we aim to reply within 48 hours, response time may vary depending on the volume of inquiries. We value every user’s input and take your questions seriously.

Privacy of Communications:
All communication with us remains private. We do not store your emails beyond the scope of the inquiry, and we never share or sell your contact information. Your trust is important to us.

Technical Support Disclaimer:
While we strive to provide accurate and helpful responses, please note that we do not provide one-on-one programming support or consulting. Our tools are provided as-is, and we recommend users consult official JSON documentation or developers for complex technical implementations.

Stay Updated:
We do not currently run a newsletter or public-facing social media account, but new tools and features are posted directly to the JfamStory homepage. Please check back periodically for updates and enhancements.

Once again, thank you for using JfamStory. Your support and feedback keep us motivated to build and maintain useful tools for the developer and data community. If you have a request or idea, don’t hesitate to reach out. We’re here to listen.

How to Write to Us for the Fastest, Most Helpful Reply

Clear messages help us help you quickly. When you email haekzzang@naver.com, please include the following where relevant:

• Subject line with context (e.g., “Bug: JSON Compare shows blank result for large arrays” or “Feature request: CSV delimiter selection”).
• Tool name you were using (Beautifier, Validator, Compare, JSON↔CSV).
• What you expected vs. what happened (one or two sentences each).
• Steps to reproduce (numbered list, minimal example if possible).
• Environment (browser + version, OS, any extensions that might affect scripting).
• Sample data that reproduces the issue (redacted/anonymized if sensitive).
• Screenshots or short screen captures if the behavior is visual or intermittent.

Bug Report Template (Copy & Paste)

Subject: Bug: [short summary] on [tool name]

Tool: [Beautifier / Validator / Compare / JSON to CSV / Other]
Browser & OS: [e.g., Chrome 133 on Windows 10]
Steps to Reproduce:
1) ...
2) ...
3) ...
Expected Result:
[what you believed would happen]
Actual Result:
[what actually happened]
Sample Input (sanitized):
{
  "example": true
}
Notes:
[any extra observations, frequency, workarounds tried]

Feature Request Template (Copy & Paste)

Subject: Feature Request: [feature name]

Problem:
[What problem are you trying to solve?]
Proposed Solution:
[Describe the feature and how it should behave.]
Why It Helps:
[Briefly explain the benefits and who it helps.]
Alternatives Considered:
[Other ways you tried to solve it; why they didn’t work.]
Priority / Frequency:
[How often you need this; is it blocking?]

Partnership & Collaboration Inquiries

For education, developer communities, or product integrations, please summarize:

• Organization & audience (size, region, primary use cases).
• Goal of the collaboration (learning resources, integration, co-marketing).
• Timeline and scope (pilot, proof-of-concept, or long-term).
• Success criteria (what outcomes matter to you).

Security & Responsible Disclosure

If you believe you’ve found a security vulnerability, please email us at haekzzang@naver.com with the subject line “Security: [short summary]”. We appreciate reports that follow responsible disclosure principles:

• Do not publicly disclose the issue until we’ve had a reasonable chance to investigate and address it.
• Provide clear steps and, if safe, minimal proof-of-concept details.
• Do not attempt to access data that is not yours or disrupt services.
• Redact or synthesize any sensitive data used in demonstrations.

We take security seriously and will acknowledge valid reports. While we cannot offer bounties, we appreciate your contribution to the safety of our users.

Data Privacy in Your Messages

Our tools run locally in your browser. However, email is inherently a transmitted medium. When you contact us:

• Avoid sending production secrets, credentials, or live customer data.
• Replace sensitive fields with placeholders (e.g., "token":"***REDACTED***").
• Share only the minimal sample needed to reproduce your issue.

We retain emails only for as long as necessary to address your inquiry and maintain context for follow-ups, and we do not share contact details with third parties.

Scope of Support

We focus on helping you succeed with our tools. That means clarifying behaviors, noting limitations, and collecting bug/feature details. We’re unable to provide individualized architecture reviews, long-form code debugging, or custom development. If you need implementation help, we recommend collaborating with your team or a trusted developer resource.

Accessibility & Inclusive Communication

We aim to make our tools and communications accessible. If you use assistive technologies or have specific needs, mention them in your email so we can adapt our reply (e.g., larger screenshots, text-only steps, or alternative descriptions).

Internationalization

You’re welcome to write in English or Korean. If you contact us in another language, we’ll do our best to understand and respond appropriately, though response accuracy and timing may vary.

Typical Response Windows

• General feedback: usually within a couple of business days.
• Bug reports: acknowledgment soon after receipt; deeper analysis can take longer depending on complexity.
• Security issues: prioritized review; we may request more details or a sanitized proof-of-concept.
• Partnerships: variable based on scope and timing; please include clear timelines if applicable.

If you don’t hear back, please check spam/junk filters and resend your message with “RESEND” in the subject.

Troubleshooting: If Email Bounces or You Don’t See a Reply

• Confirm the address is exactly haekzzang@naver.com.
• Try sending from a different account in case your domain flags external addresses.
• Attach screenshots as standard image formats; large videos may be blocked by mail providers.
• Compress large attachments or use a link to a redacted example hosted privately (ensure it does not require our credentials).

Community Standards for Contact

We welcome constructive and respectful communication. To keep things productive for everyone:

• Use clear, specific subject lines.
• Stay on topic and provide concise examples.
• Avoid including third-party personal data or confidential information.
• Assume good intent; we’re on the same side trying to make the tools better.

Message Templates You Can Reuse

General Feedback

Subject: Feedback on [tool or page]

Hello JfamStory team,
I enjoyed using [tool]. Here’s what worked well for me:
- [example]
And here are a few ideas that might improve it:
- [idea 1]
- [idea 2]

Thanks for your work!

Partnership Inquiry

Subject: Partnership Proposal: [org] x JfamStory

Hi,
We are [organization], serving [audience/region]. We’d love to explore a collaboration focused on [topic].
Goal: [learning resources/integration/etc.]
Timeline: [dates]
Success Metrics: [what outcomes we want]

Would you be open to a short intro call or email discussion?

Security Report

Subject: Security: [summary]

Hello,
I believe I found a security issue. Here are the basics:
Impact: [what could happen]
Vector: [high-level description]
Reproduction: [steps, minimal PoC if safe]
Environment: [browser/OS]
Data: [sanitized payloads only]

I will hold off on public disclosure until you’ve had a chance to review.

Legal Notes

Your use of the tools is governed by the site’s policies. When you email us, you agree that you have the right to share the information you send and that it does not infringe third-party rights. Please avoid sending proprietary or confidential materials unless you own them or have permission to share them in a redacted form.

Contact FAQ

Q1. Do you offer live chat or phone support?
No. Email is our single point of contact to keep support reliable and privacy-focused.

Q2. Can I send very large files?
It’s best to provide small, redacted samples that reproduce the issue. If you must send larger files, compress them and ensure they contain no sensitive data.

Q3. Will my email be published?
No. We do not publish user emails. If we want to quote feedback, we’ll ask first.

Q4. Can I propose a new tool?
Yes. Describe the problem it solves, who benefits, and why existing tools don’t cover that need.

Q5. Do you maintain a public roadmap?
We share high-level directions occasionally in site updates. Specific timelines can change as we prioritize reliability and usability.

Q6. My JSON contains PII. Can I still ask for help?
Yes, but please fully redact before sending. Replace names, emails, tokens, and IDs with placeholders.

Q7. Can you help debug third-party libraries?
We can’t provide deep debugging for external packages, but we can check if our tools behave correctly with your redacted sample.

Q8. Do you localize support responses?
We reply in English or Korean; other languages will be best-effort.

Q9. How should I report intermittent issues?
Share short screen recordings or step lists with timing notes (e.g., “fails after pasting the third object”).

Q10. Can you prioritize my request?
We triage by user impact, clarity of reproduction, and alignment with the site’s scope. Detailed reports help us move faster.

Final Note

Thank you for taking the time to write to us. Thoughtful reports and suggestions directly shape the improvements you see on the site. Please send your message to haekzzang@naver.com with any of the templates above, and we’ll get back to you as soon as possible.